About
A screen is online when its player is connected to the internet and can reach Play, and offline when it can’t. On Screens, a green dot means online and red means offline. An offline screen keeps playing what it has, but doesn’t get your changes. Here’s how to find out why it’s offline and fix it.
Get Started
Find out why a screen is offline
- Is the Play app running on the device? If not, start it
- Is the device connected to Wi-Fi? If not, connect it (see below)
- Is there internet? Close our app, open a browser on the device and go to playsignage.com
- You see our website: something in your network blocks our services. See Whitelisting
- You don’t: the Wi-Fi has no internet connection. Check your network
A device can be connected to Wi-Fi without having internet.
Connect the device to Wi-Fi
Wi-Fi is set up in the device’s own settings, which differ per device (Android, Amazon, Google and so on). Search YouTube for, for example, “How to set up wifi on Android”.
Get an alert when a screen goes offline
Turn on Alerts to get an e-mail when a screen goes offline and when it’s back.
Options
On the Screens page:
| Option | What it does |
|---|---|
| Online (green dot) | The player is connected to the internet and to Play |
| Offline (red dot) | The player can’t reach Play |
FAQ
I've tried everything. What now?
Reset the device to its factory settings (usually in the device’s settings) and start again. Afterwards, remove the screen in Play, reinstall our app and link it again.
Does an offline screen keep playing?
Yes, it plays the content it already has. It gets your changes once it’s back online.
