Privacy Policy

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What information is being collected

The information collected from our web system is the following:

  • Name
  • E-mail
  • Country
  • IP address
  • Billing details (Country, city, address, zip, company, VAT nr.)

Third party systems also collect the following information (Google Analytics, Crisp.chat, Stripe):

  • Time zone
  • Credit card nr.
  • Location (via IP address geocoding)
  • Browser version
  • Operating system

Our player software collects no personally identifying information for diagnostic purposes, such as:

  • Player IP address
  • Player operating system
  • Player make and model
  • Resolution
  • Which slide is currently being played

Who is collecting it?

Your information is being collected by the following systems:

  • Our web portal
  • Player application
  • Google Analytics
  • Crisp.chat
  • Stripe

Why is it collected?

We only collect the minimal amount of personal information to keep our systems running. Free users only need to supply their name and e-mail address to use our service, however, for paid users, we also require billing information. We collect, store and compare both user and player IP addresses to prevent account fraud in our systems.

Who will it be shared with?

When you sign up, an account with your e-mail address is created at our identity provider auth0. Your e-mail address is being shared with our online chat provider crisp.chat to provide consistent support experience and remember your chat history and our e-mail campaign provider MailChimp. All third-party services we use and share your data with are well known and respected service providers.

How is it secured?

All connections to our servers are HTTPS, that means that the traffic is encrypted, that includes web-socket connections.
The Internet traffic is routed through Cloudflare network, which protects our servers against Denial Of Service (DoS) and brute force attacks.

Where is it stored?

Our servers are hosted by Digital Ocean and stored in their Amsterdam data center.

Children’s privacy

Play Digital Signage does not knowingly collect information from children under the age of 13, and children under 13 are prohibited from using our Services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at [email protected]

Changes to this privacy policy

This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

International data transfers

We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.

Cookies

Cookie policy can be found here.

How to request your data

If you wish to request the data we have on you, please write to us at [email protected] from the same e-mail address you wish the report for.

How to delete your data

If you wish that all the data we have on you to be deleted, please write to us at [email protected] from the same e-mail address you wish the data to be removed for.

Contact us

Feel free to contact us at [email protected] with any questions!

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