What information is being collected
The information collected from our web system is the following:
- IP address
- Billing details (Country, city, address, zip, company, VAT nr.)
Third party systems also collect the following information (Google Analytics, Crisp.chat, Stripe):
- Time zone
- Credit card nr.
- Location (via IP address geocoding)
- Browser version
- Operating system
Our player software collects information needed for diagnostic purposes, such as:
- Player IP address (personally identifying)
- Player operating system
- Player make and model
- Which slide is currently being played
Who is collecting it?
Your information is being collected by the following systems:
- Our web portal
- Player application
- Google Analytics
Why is it collected?
We only collect the minimal amount of personal information to keep our systems running. Free users only need to supply their name and e-mail address to use our service, however, for paid users, we also require billing information. We collect, store and compare both user and player IP addresses to prevent account fraud in our systems.
Who will it be shared with?
When you sign up, an account with your e-mail address is created at our identity provider auth0. Your e-mail address is being shared with our online chat provider crisp.chat to provide consistent support experience and remember your chat history and our e-mail campaign provider MailChimp. All third-party services we use and share your data with are well known and respected service providers.
How is it secured?
All connections to our servers are HTTPS, that means that the traffic is encrypted, that includes web-socket connections.
The Internet traffic is routed through Cloudflare network, which protects our servers against Denial Of Service (DoS) and brute force attacks.
Where is it stored?
Our servers are hosted by Digital Ocean and stored in their Amsterdam data center.
International data transfers
How to request your data
If you wish to request the data we have on you, please write to us at [email protected] from the same e-mail address you wish the report for.
How to delete your data
If you wish that all the data we have on you to be deleted, please write to us at [email protected] from the same e-mail address you wish the data to be removed for.
Feel free to contact us at [email protected] with any questions!