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Privacy Policy

How Play Digital Signage Protects Your Information

We understand privacy is important to you which is why we take measures to ensure your information is protected with us. Please review our privacy policies below.

What information is being collected

The information collected from our web system is the following:  

  • Name
  • E-mail
  • Country
  • IP address
  • Browser brand, version, and operating system name
  • Billing details (Country, city, address, zip, company, VAT nr.)  
    Third-party systems also collect the following information (Google Analytics,, Stripe):  
  • Time zone
  • Credit card nr.
  • Location (via IP address geocoding)
  • Browser version
  • Operating system  
    Our player software collects information needed for diagnostic purposes, such as:  
  • Player IP address (personally identifying)
  • Player operating system
  • Player make and model
  • Resolution
  • Which slide is currently being played

Who is collecting it?

Your information is being collected by the following systems:  

  • Our web portal
  • Player application
  • Google Analytics
  • Stripe

Why is it collected?

We only collect a minimal amount of personal information to keep our systems running. Free users only need to supply their name and e-mail address to use our service, however, for paid users, we also require billing information. IP address, browser version, and operating system are collected for our security audit log functionality to provide the history to users of actions taken on their account. We collect, store, and compare both user and player IP addresses to prevent account fraud in our systems.

Who will it be shared with?

Your e-mail address is being shared with our online chat provider to provide a consistent support experience, remember your chat history, and send out e-mail campaigns about product updates. You can unsubscribe from product updates on the profile page of our web portal.

How is it secured?

All connections to our servers are HTTPS, which means that the traffic is encrypted, which includes web-socket connections.The Internet traffic is routed through Cloudflare network, which protects our servers against Denial Of Service (DoS) and brute force attacks.

Where is it stored?

Our servers are hosted by Digital Ocean and stored in their Amsterdam data center. Files that require conversion (all video files except for .mp4 and OSX office formats .key, .numbers, and .pages) are processed by Cloudonvert provides a discreet service, they do not read, look into or mine any data from files or their metadata, and files will be deleted from their servers once the conversion is done, see their privacy policy.

Children’s privacy

Play Digital Signage does not knowingly collect information from children under the age of 13, and children under 13 are prohibited from using our Services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at [email protected]

Changes to this privacy policy

This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

International data transfers

We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.


Cookie Policy can be found here.

How to request your data

If you wish to request the data we have on you, please write to us at [email protected] from the same e-mail address you wish the report for.

How to delete your data

You can delete your account in our web portal on your profile page, this action will delete all data associated with your account in our database. Please beware that once your account is deleted, the data is gone for good and can not be restored.

Contact us

Feel free to contact us at [email protected] with any questions!




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We Welcome Your Feedback

Our strategy has always been to follow your lead!

Since 2013, following your lead has been our strategy when it comes to how we prioritize and develop new features, plugins, and updates. Tell us what you would like to see and we will do our part to listen and make the world of digital signage even better suited for you and your company.

Play Digital Signage, Inc., 2035 Sunset Lake Road, Newark, DE, 19702, USA
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