You only pay for
the screens you use.

On monthly billing, a month has on average 720 hours (24 hours × 30 days). We divide your monthly screen price by 720. On Pro, at $12.00 per screen per month, that is about $0.0167 per hour. A screen linked for 24 hours is about $0.40. Essential and Ultimate use the same formula at their own prices.

Yes. We invoice linked screens, and a screen in the Standby group is still linked. The same is true of a screen that is offline. Any screen linked to your account is invoiced until you delete it.

Linked screens are invoiced even when they are offline. It is your responsibility to read the invoices we send and to remove screens you are not using. Questions about an invoice are welcome at invoice@playsignage.com. We do not usually credit screens that have already been invoiced.

Yes, on monthly billing, whenever you like. There is no lock-in, and because monthly billing is by the hour you only pay for what you used. A screen linked for 100 hours in a month is charged for those 100 hours, not the whole month.

Invoicing stops when a screen is deleted. To suspend it entirely, delete every screen on the account. To suspend it for one screen, delete that screen. On monthly billing we charge by the hour, so a screen removed halfway through the month is only charged for half the month. Open Screens in your account.

We accept all major credit cards, ACH, wire transfers (including international wire transfers for customers outside the U.S.) and checks. Monthly billing is paid by card; annual billing can also be paid by bank transfer or check.

We bill in USD, AUD, CAD, NZD, GBP and EUR. Local wire transfers are accepted in each of those currencies.

Yes, with annual billing. The invoice includes bank transfer details in your local currency (USD, AUD, CAD, NZD, GBP or EUR). Include the invoice number in the payment reference so it can be matched automatically. Monthly billing is card only, because the amount depends on how many hours your screens were linked that month.

Open Billing in your account and fill in your billing details, then choose Change Subscription. Enter how many screens you need and when the change should start, and choose yearly. Calculate shows the new price per screen.

No. The period stays the same. If you start annual billing on January 1st for 10 screens, you are covered until December 31st. Add 5 more screens on July 1st and those 5 are invoiced from July 1st to December 31st, so everything renews on the same date.

You can’t switch from annual to monthly billing yourself at my.playsignage.com, but we can do it for you. Reach out in live chat and we will handle it. It is a manual change on our side.

We charge the card on the invoice date. If the payment does not go through, we try again 3 days after the invoice date and again 6 days after it. If all three attempts fail, we contact you to sort it out. If it stays unresolved, we block the account and remove the screens on it.

Yes. Open Billing in your account and update the card there.

Delete the screens linked to the account first, then wait until the billing period has ended. After that you can remove the card from your account.

Log in, open Billing, and look under Documents. The latest W9 is there. For any other document your finance team needs, email invoice@playsignage.com.

No. Play Digital Signage builds digital signage software and does not sell TVs or media players. We do recommend compatible players and work with good hardware partners. See recommended media players.

Play Digital Signage supports all major operating systems, including Windows, macOS, Android, Google TV, Fire OS (Amazon Fire TV), BrightSign, Linux, and smart TVs from Samsung, Sony and LG.

Media players running Windows, macOS, Android, Amazon Fire OS, ChromeOS, BrightSign, Linux and Raspberry Pi. See the full list of supported players.

It depends on how complex your content is, how much uptime you need, where the screen is and your budget. For maximum reliability, use purpose-built professional players such as BrightSign or iBase. For simple content on a budget, an Amazon Fire TV Stick or Raspberry Pi 4 works well. See the full list of players, or read our guide to choosing a media player.

Amazon Fire TV suits entry-level digital signage with simple content. Most Fire TV devices have limited processing power, so they are a good budget choice rather than a player for complex, media-heavy content.

Most smart TVs running Android or Amazon Fire OS, as well as Samsung Tizen and LG webOS smart TVs. See the full list of supported smart TVs and players.

Connect a supported media player, such as a Fire TV Stick or Google Chromecast, to the TV with HDMI. It works just as well as a TV that is supported on its own.

No. You can design content in another editor and import it into your Play Digital Signage library. The built-in editor is full-featured and free, though, so we recommend trying it before you pay for another tool.

Yes. You need Play Digital Signage, a screen, and a media player or smart TV. Free menu templates and the built-in editor are included.

Yes. Play Digital Signage, Inc. is incorporated in the United States, and our headquarters are in Las Vegas, Nevada.

Yes. Call +1 844 384 5554 between 8 AM and 4 PM Pacific Time, Monday to Friday. Live chat with real people is open 24/7/365, and you can email hello@playsignage.com.

Yes. Book a free private demo with a Play Digital Signage expert. The demo covers the whole platform and is tailored to your goals.