Support

Android digital signage

Setup Android for digital signage

Android OS is an operating system that performs very well with digital signage. Android Digital Signage is found both on players as well as smart TVs.

Getting Started - Step 1 - Sign up

Sign up at my.playsignage.com

Go sign up at playsignage.com, using Facebook, Google, Microsoft, or simply a username and password.

Getting Started - Step 2 - Connect your player

Connect your player

Connect your player using a standard HDMI cable (Some TV’s have a player built-in)

Getting Started - Step 3 - Download

Download our APP

Find, download and install our APP from Google Play Store – Click here to find the APP

Getting Started - Step 4 - Link your screen

Link the APP

Log in at my.playsignage.com, then go to Screens, hit Add screen, and use the code from the TV to link the APP to your account.

Getting Started - Step 5 - Design your content

Design your content

Go to Playlists, hit Create Playlist, and design your content.

Getting Started - Step 6 - Link playlist

Link your playlist

Go to Groups & Schedules, pick your playlist in the group’s base playlist and move your screen to the group.

Setup Android using an APK Go to start for Android digital signage app

If you can’t use Google Play Store on your player, you can download and install the APK file directly:

Please note, we do not recommend installing the APK as it will not be automatically updated, see how to update manually.

Launch APP on startup Go from Auto-Launch to start for Android digital signage app

To ensure that your player launches together with the Android operating system, we recommend setting it as a ‘launcher app’. Android should prompt you to choose the default launcher application when pressing the home screen, or you can configure it in Settings > Home.

Alternatively, if your Android device does not permit changing the home screen app, you can configure our app to launch on operating system startup by going to our app Settings and turning on the Launch player on the startup option.

[AndroidTV owners] If you are running an AndroidTV device (usually Sharp or Sony smart TV), you need to also install and configure the Launch on Boot application to start the player after the device has booted.

Permissions Go from Permissions to start for Android digital signage app

Upon the first launch, the app will ask for storage and Internet permission. These permissions are essential for our app to work with your Android digital signage player.

MDM for Android

MDM stands for mobile-device-management and is usually deployed to easily manage your media players, in this case, Android. 

There are several options for MDM on the market, for almost any operating system, so it’s up to you to find the MDM that suits your needs best.

Check out Headwind MDM for Android.

FAQ Go from FAQ to start for Android digital signage app

I got my screen linked, whats next?

We recommend checking out our 5-minute video guide on getting started, it covers most of the basics to get your android digital signage up and running fast.

What is the minimum Android OS version required?

The minimum version required is KitKat 4.4 (SDK version 19), however, we recommend using a device with at least Android Lollipop (5.0)

Does the installer say that the device doesn’t support Crosswalk Project Service? Link

Some device manufacturers ship the device with a modified Android version where the service has been removed. You can install it back, however:

If you are unsure which to choose, try 32bit first. After you have installed Crosswalk Runtime, you can install our app on your Android digital signage player.

I try to install it, but it says “App not installed”?

This error most commonly happens when trying to install a 64bit apk on a 32bit device. Make sure you have downloaded the 32bit version of the apk file (apkpure by default serves the 64bit version).

I see a message “Request was denied for security”

Android will show a toast message if the SSL handshake fails for a website starting with HTTPS. Almost always this is due to the player’s date, time or timezone not being correct, so be sure to check these first. If the clock is synchronized, then it may also be due to an invalid or expired SSL certificate on the page you’re trying to load, try opening the same address in your laptop browser and see what kind of certificate errors it brings up.

Can I install the app on my smartphone?

Yes, you can even install the app on your phone to use it as a screen while you try out our software.

How do I set up the display in portrait mode?

See the Android section of our portrait guide.

How do I update the app? Link

If you installed the app via Google Play Store, it will be automatically updated however you can also start the update process manually:

  1. Open our app listing in Play Store.
  2. If there is an update available, you will see a button to update the app.

If you installed the APK file directly, you need to update the app manually:

  1. Download the new .apk file and save it on the device
  2. Open the .apk file and Android will prompt you to update the existing app
  3. Once the update finishes, open the Play Digital Signage app again (no need to link screen again, data is retained)

If you are using Android Debug Bridge (adb), you can install new .apk with a command:

adb install -r play-1.18.0.apk (replace the file name with the latest .apk file)

The plugins don’t work

If one or more plugin doesn’t work on your Android, it’s possible that the PlaySignage app on your player device is out of date. Click here to learn more.

How do I access OPTIONS if I disabled the top menu bar?

In the APP options, you can hide the top menu bar if you for example are running a touch screen. To access the top menu bar, when hidden, you can use CTRL + O for options or CTRL + Q to close the APP.