Support

1. Download our Windows player application

We support Windows 7/8/10. The player works with both 32 & 64 bit operating systems.

Click here to download the player

2. Install it

Installation literally takes 2 clicks. Player will be started right after.

3. Link the screen

You can link the screen to your account on the screens page by entering the 6 character code.

4. Configure auto start (optional)

By default we don’t configure windows to launch our player automatically as it is likely that you will first test it on your computer before installing it on a dedicated player.
However when you install it on dedicated player, don’t forget to go to Settings and turn on Launch player on startup option.

FAQ

I got my screen linked, what next?

We recommend checking out our 5-minute video guide on getting started, it covers most of the basics.

How do I set up the display in portrait mode?

See the Windows section of our portrait guide.

The application starts, but the screen is black?

You probably have an outdated version of the .NET framework, download and install the most recent .NET Framework version.

Where are the files saved?

The player downloads files to C:\Users\%USERNAME%\AppData\Roaming\PlaySignage\assets
Please note that the AppData folder is hidden in Windows by default, if you don’t know how to show hidden files, click here to see a guide.

Can I run several instances of the application?

By default, the application enables a maximum of one window, however in situations where you have a Windows machine with several monitors you may need to run one player application per each monitor. To do this, you need to set a different data directory for each application window using the --data-dir parameter, for example:
C:\Users\%USERNAME%\AppData\Local\Programs\PlaySignage\PlaySignage.exe --data-dir=C:\playsignage-app2

The mouse cursor is visible after restart?

Some Windows machines have a quirk where the cursor is showing after rebooting the player. This can not be fixed by our software as windows do not update mouse cursor location after our app starts, so the cursor does not register as hovering over the app. The simple fix is to install additional software to auto-hide the cursor:

Download & unzip the file, you will find a simple program that works with the default configuration

How to disable automatic updates for Windows 10?

Unlike previous versions, there is no official way to turn off automatic updates on Windows 10 machines. That is good from the security perspective, however digital signage operators often prefer that their devices do not start updating in the middle of the day. If the updates are disabled and an exploit is found in Windows, your device will be exposed to the exploit as it won’t get the latest security updates. If you decide to turn off the automatic updates, we recommend making sure that at least the Windows Defender Firewall is turned on.

  1. Download program called Windows Update Blocker (WUB) from here.
  2. Unzip the folder
  3. Run Wub.exe file
  4. Select “Disable Service” and press the button “Apply now”

This software is created by Sordum, read more about the update blocker from here.

How do I update the player software?

There is a built-in auto-updater, however, in certain circumstances, the software is not automatically updated. You can apply the update manually without having to link the screen again:

  1. Close player application if it’s running.
  2. Download the latest version.
  3. Double-click on the downloaded .exe file.
  4. When an update is applied, the player will be launched.

The plugins don’t work

If one or more plugin doesn’t work on your Windows, it’s possible that the PlaySignage app on your player device is out of date. Click here to learn more.

How do I access OPTIONS if I disabled the top menu bar?

In the APP options, you can hide the top menu bar if you for example are running a touch screen. To access the top menu bar, when hidden, you can use CTRL + O for options or CTRL + Q to close the APP.