Support

Microsoft Windows Digital Signage

Setup Microsoft Windows for Digital Signage

If you have a media player powered by Windows make sure it’s Windows 7, 8, 10 or 11. All versions (Home, professional, etc.) are supported. Windows digital signage is known as one of the strongest platforms on the market.

Getting Started - Step 1 - Sign up

Sign up at my.playsignage.com

Go sign up at playsignage.com, using Facebook, Google, Microsoft, or simply a username and password.

Getting Started - Step 2 - Connect your player

Connect your player

Connect your player using a standard HDMI cable (Some TV’s have a player built-in)

Getting Started - Step 3 - Download

Download our APP

Download and install our APP for Windows digital signage – Click here to download the APP

Getting Started - Step 4 - Link your screen

Link the APP

Log in at my.playsignage.com, then go to Screens, hit Add screen, and use the code from the TV to link the APP to your account.

Getting Started - Step 5 - Design your content

Design your content

Go to Playlists, hit Create Playlist, and design your content.

Getting Started - Step 6 - Link playlist

Link your playlist

Go to Groups & Schedules, pick your playlist in the group’s base playlist and move your screen to the group.

Launch APP on startup Go back to start of Windows Digital Signage

Launching the APP on startup is not on when you first install our APP. If you want the APP to launch after a power outage or simply when you power on your player go to my.playsignage.com, Screens, open the settings for the screen, and toggle on Launch APP on startup.

FAQ Go back to start of Windows Digital Signage

I got my screen linked, what next?

We recommend checking out our 5-minute video guide on getting started, it covers most of the basics.

How do I set up Windows digital signage for portrait mode?

See the Windows section of our portrait guide.

The application starts, but the screen is black?

You probably have an outdated version of the .NET framework, download and install the most recent .NET Framework version.

Where are the files saved?

The player downloads files to C:\Users\%USERNAME%\AppData\Roaming\PlaySignage\assets
Please note that the AppData folder is hidden in Windows by default, if you don’t know how to show hidden files, click here to see a guide.

Can I run several instances of the application?

By default, the application enables a maximum of one window, however in situations where you have a Windows machine with several monitors you may need to run one player application per monitor. To do this, you need to set a different data directory for each application window using the --data-dir parameter, for example:
C:\Users\%USERNAME%\AppData\Local\Programs\PlaySignage\PlaySignage.exe --data-dir=C:\playsignage-app2

The mouse cursor is visible after restart?

Some Windows machines have a quirk where the cursor is showing after rebooting the player. This can not be fixed by our software as windows do not update mouse cursor location after our app starts, so the cursor does not register as hovering over the app. The simple fix is to install additional software to auto-hide the cursor:

Download & unzip the file, you will find a simple program that works with the default configuration

The taskbar is showing?

Though our app tells Windows to launch it in full screen and in Kiosk mode, sometimes the taskbar can creep back up, this can be also triggered by 3rd party programs showing notifications. The simplest solution is to configure Windows to auto-hide the taskbar, however some users have reported the taskbar not hiding even if it’s set to hide – it seems to be a Windows issue that happens inconsistently on some machines. You can work around the issue with a 3rd party program to hide the taskbar altogether with a configured hotkey, click here to download TaskBar Autohider. Please note that after a restart this program does start up, but it does not hide the taskbar, so it is important to disable nightly reboot of the player – you can do so in the screen settings in our web portal.

Intranet website with self-signed SSL certificate is not showing?

By default as a security precaution, the application does not show websites with certificate errors. However if you need to show a website that does not have a valid SSL certificate, you can launch the app with a --ignore-certificate-errors parameter, for an example:
C:\Users\%USERNAME%\AppData\Local\Programs\PlaySignage\PlaySignage.exe --ignore-certificate-errors

How to disable automatic updates for Windows 10?

Unlike previous versions, there is no official way to turn off automatic updates on Windows 10 machines. That is good from the security perspective, however digital signage operators often prefer that their devices do not start updating in the middle of the day. If the updates are disabled and an exploit is found in Windows, your device will be exposed to the exploit as it won’t get the latest security updates. If you decide to turn off the automatic updates, we recommend making sure that at least the Windows Defender Firewall is turned on.

  1. Download program called Windows Update Blocker (WUB).
  2. Unzip the folder
  3. Run Wub.exe file
  4. Select “Disable Service” and press the button “Apply now”

This software is created by Sordum, read more about the update blocker here.

How do I update the app software? Link

There is a built-in auto-updater, however, in certain circumstances, the software is not automatically updated. You can apply the update manually without having to link the screen again:

  1. Close player application if it’s running.
  2. Download the latest version.
  3. Double-click on the downloaded .exe file.
  4. When an update is applied, the player will be launched.

The player is not downloading files?

If you are using Windows Management Instrumentation (WMI), it may block our software from querying disc usage. You can fix it by executing follwing command in the command prompt: winmgmt /resetrepository

The plugins don’t work

If one or more plugin doesn’t work on your Windows, it’s possible that the PlaySignage app on your player device is out of date. Click here to learn more.

How do I access OPTIONS if I disabled the top menu bar?

In the APP options, you can hide the top menu bar if you for example are running a touch screen. To access the top menu bar, when hidden, you can use CTRL + O for options or CTRL + Q to close the APP.

I installed PlaySignage app from Windows Store, but I can not use it for Windows kiosk mode.

Windows 10 and 11 have functionality so set up assigned access for a single user and application (kiosk mode), the caveat being the application must be UWP appx installed from Windows Store. Our app is also listed on Windows Store, however also to our disappointment we discovered that Microsoft does not support the technology stack we use (electron) for their kiosk mode, this is a limitation of the internal Edge browser webview unfortunately.