Samsung Tizen SmartTV

Samsung Tizen SmartTV is a TV with a built-in player (The hardware running your content). These devices are designed to work for extended hours, the built-in hardware is more powerful and reliable. When it comes to the operating system, it is also designed with digital signage in mind, so it will always automatically launch our player app and keep it running. Furthermore, due to the partner-level integration, our app is able to control TV functions otherwise out of reach for external players, such as turning the TV panel off at a scheduled time to save power. It’s also possible to lock down the device further by disabling remote control from our web portal so that the device can’t be switched to another input source (safety lock).

Compatible devices

Please beware that the Samsung Smart Signage Platform (SSSP) is a special series and it is not to be confused with the Samsung Tizen TVs sold for consumer home use. Our Tizen app will run on SSSP 6 compatible devices from the following series:


  1. Select your language
  2. Select display orientation (you can change it later via a web portal)
  3. Set auto-power off to “off”
  4. Connect to the Internet (Wired or WiFi)
  5. Set the date and time
  6. Select “URL launcher” and enter the following URL:
    1. “Unable to connect to the server?” -> Make sure that the device time is correct and it’s connected to the Internet.

Link the screen

You can link the screen to your account on the screens page by entering the 6 character code.


I got my screen linked, what next?

We recommend checking out our 5-minute video guide on getting started, it covers most of the basics.

Why my 4K Samsung TV is running at 1920×1080?

Samsung’s 4K devices run apps in full-HD resolution (1920×1080), but their video player is capable of 4K playback, this means the 4K videos you add to your playlist will be played in 4K resolution. This is how their TV’s architecture is set up and we can not have our app (or any other 3rd party app) in 4K.

Why isn’t the home/consumer Tizen TV’s supported?

The primary reason is that the regular Tizen TV’s don’t support auto-starting an application, this feature is very essential to recover after power outages or in case the app crashes. In addition, the home TVs lack the ability to screenshot, control display on/off times, and reboot and the built-in hardware (processor/memory/graphics) is not as powerful as in the SSSP series devices.

How to expand the storage?

You can expand the storage with a USB memory stick, simply plug it in and press the “tools” key on the remote. It will open up a menu and at the bottom, you will find the option to select which storage to use. By default, the internal storage is selected, navigate to the new option (likely called USB /dev/sda) and select it. This will cause our player app to write all of its files there, if you had already linked a screen, you will have to link it again as the data is now stored on the USB drive instead.

Do the colors in the screenshot look slightly off?

Not to worry, your TV is showing colors correctly! It’s a known issue in the Tizen platform that the colors in the screenshot appear darker than they actually are.

Why is the video flickering?

One limitation of the Tizen platform is that it can not have overlapping video elements, if you have designed your playlist in a way where two videos overlap, this will cause it to flicker.

Can I remote access my Samsung Tizen TV?

You can remote access your Samsung Tizen TV using MagicInfo.