Samsung Tizen digital signage setup.

Please be aware that the Samsung Smart Signage Platform (SSSP) is a special series, not to be confused with the Samsung Tizen TVs sold for home use. Our Tizen app runs on SSSP 6 or newer compatible devices from the following series:

• Tizen 7 (TEP) QHC, QMC, QBC, SHC
• Tizen 6.5 (SSSP 10) QMB, QBB, QHB
• Tizen 5 (SSSP 7) OHA-S, OMB
• Tizen 4 (SSSP 6) QMR, QHR, QBR, QMN, QBN, QMT-B

Note, Widescreen is also supported on Samsung Tizen

Get your TV ready

Select your language -> Select display orientation (you can change it later) -> Set auto-power off to off -> Connect to the internet (wired or wifi) -> Set the date and time

Download the app

Press Menu -> System -> Play Via -> activate Custom App.

After that:

Press Home -> App Management -> Install custom app and enter the following URL: https://t.playsignage.com (Older SSSP models have this setting named URL Launcher)

If your TV has HDMI-CEC (called Anynet+) enabled, it automatically switches to a new source when a connected device powers on or is plugged in. You can turn it off as described in the FAQ below (“My TV switches to a different input source automatically”).

If the issue persists even after turning off HDMI-CEC, there are a few more options to try on the TV:
On the TV settings, navigate to “On Screen Display” -> “Message Display” and turn off options for “Source Info”, “No Signal Message”, and “MDC Message”

You can expand the storage with a USB memory stick. Simply plug it in and press the “tools” key on the remote. A menu opens, and at the bottom you will find the option to select which storage to use. By default, the internal storage is selected. Navigate to the new option (likely called USB /dev/sda) and select it. Our player app will then write all of its files there. If you had already linked a screen, you will have to link it again, as the data is now stored on the USB drive instead.

Thanks to the partner-level integration, our app can control TV functions that are otherwise out of reach for external players, such as turning the TV panel off at a scheduled time to save power.

See our guide Turn your TV on and off.

Options can be accessed directly by the player or in settings for your player.

• Optimize for touchscreen – Toggle this ON if you are planning on using our app on a touchscreen. This setting will make small adjustments to how our app works in conjunction with a touchscreen.
• Analytics – Toggle this ON if you need analytic data from this particular player. Read more about Analytics
• Safety Lock – Lock down the device further by disabling the remote control from our web portal so that the device can’t be switched to another input source (safety lock).
• Display Orientation – Landscape, Portrait, or Portrait (counter-clockwise) options. Only on older TVs; not shown on Tizen 7 and later (see Changing display orientation).
• UserAgent – UserAgent is a piece of text that browsers use to identify themselves to the web server. Certain websites will render a mobile view, although the site is displayed on a big screen. With this option, you can work around this issue and spoof a desktop computer’s UserAgent. The UserAgent lets you pick Default, Mobile, Desktop, or Custom.
• Reload player every day at – It is good practice to clear the cache on the player once every 24 hours. Here you can set a convenient time, for example, at night when no one is watching your TV.
• Display on / off – Turn the display on and off based on a schedule. (Read how to schedule the display)
• Tags – If you are using tags they will be listed here. You can also find and add a tag.
• Re-download assets – Ask the media player to download all assets.
• Reboot – Reboot the TV remotely.
• Transfer Screen - Move screens between teams without deleting or relinking them. Learn more about Transfer Screen
• Screen Name, Screen UID, Resolution, Platform, RAM, Navigator Platform, Last IP Address, Model, and Linked ON are all information we might need if you’re having a problem with your media player or smart TV.
• Player time now – The device time tells you the player’s time and date. If the device time is wrong, it will also be wrong in our app and thus all time-related scheduling will be off, so make sure to correct the time on the player operating system if you are having problems.
• Disc Usage – Disc usage will tell you how much data has been used on the player’s storage. We recommend using no more than 80% of the storage.
• Screen edges – If you have an LED screen, a video wall or an older TV, you might have to adjust the edges so that they match your TV and the content.
• Remove – If you need to unlink your player or link it to another account, you can use Remove.

On older Samsung TVs, you can rotate the screen from Play: choose a portrait option under Display Orientation in the screen’s settings (see our portrait orientation guide).

On Tizen 7 and later, Play can’t rotate the screen, because Samsung doesn’t let apps change the orientation. Change it in the TV’s own menu while our app isn’t running. Follow these steps:

1. Press “Home”
2. Navigate away from our application (select HDMI 1)
3. Press “Settings”
4. Navigate to “OnScreen display”
5. Set desired “Display Orientation”
6. Confirm
7. Press “Home” again
8. Select our app and launch it again

I am Unable to connect to the server

Make sure that the device time is correct and that it’s connected to the internet.

I got my screen linked. What next?

We recommend checking out our Getting Started video.

Design your content

My device says it’s offline

If the device is offline, it means the device is not connected to the internet and therefore cannot connect to our digital signage cloud. See our Offline guide.

Why is my 4K Samsung TV is running at 1920×1080?

Samsung’s 4K devices run apps in full-HD resolution (1920×1080), but their video player is capable of 4K playback, which means the 4K videos you add to your playlist will be played in 4K resolution. This is how the TV’s architecture is set up, and we cannot run our app (or any other third-party app) in 4K.

My TV switches to a different input source automatically.

If your TV has HDMI-CEC (called Anynet+) enabled, it automatically switches to a new source when a connected device powers on or is plugged in. To turn it off:

Point the remote at the TV and input the following code: Mute, 7, 2, 9, Exit.

No indicator will appear on the screen after inputting this code. To test if the setting has changed, turn on a connected HDMI device. Instructions on Samsung website

If the issue persists even after turning off HDMI-CEC, there are a few more options to try on the TV:
On the TV settings, navigate to “On Screen Display” -> “Message Display” and turn off options for “Source Info”, “No Signal Message”, and “MDC Message”

Why aren’t the home/consumer Samsung Tizen TVs supported?

The primary reason is that the regular Tizen TVs don’t support auto-starting an application; this feature is essential to recover after power outages or in case the app crashes. In addition, the home TVs cannot screenshot, control display on/off times, or reboot, and the built-in hardware (processor/memory/graphics) is not as powerful as in the SSSP series devices.

How to expand the storage?

You can expand the storage with a USB memory stick; simply plug it in and press the “tools” key on the remote. It will open up a menu, and at the bottom, you will find the option to select which storage to use. By default, the internal storage is selected. Navigate to the new option (likely called USB /dev/sda) and select it. This will cause our player app to write all of its files there. If you had already linked a screen, you will have to link it again, as the data is now stored on the USB drive instead.

Do the colors in the screenshot look slightly off?

Not to worry, your TV is showing colors correctly! It’s a known issue in the Tizen platform that the colors in the screenshot appear darker than they are.

Why is the video flickering?

One limitation of the Tizen platform is that it cannot have overlapping video elements. If two videos overlap in your playlist, they will flicker.

Can I remotely access my Samsung Tizen Digital Signage TV?

You can remotely access your Samsung Tizen Digital Signage TV using MagicInfo.

Can I turn the display on and off?

Yes. See our guide Turn your TV on and off.

Can I lock down the TV?

Yes, it’s possible to lock down the device by disabling the remote control from our web portal so that the device can’t be switched to another input source (safety lock).

I get a message “Fast RWI is used, [about:blank] is loaded first instead of file:///index.html”

Your app management may be set to developer mode in the TV settings. Try turning off developer mode.