Support

Samsung Tizen Digital Signage

Samsung Tizen SmartTV

Samsung Tizen SmartTV is a TV with a built-in player (The hardware running your content). These devices are designed to work for extended hours, the built-in hardware is more powerful and reliable. When it comes to the operating system, it is also designed with digital signage in mind, so it will always automatically launch our player app and keep it running. Furthermore, due to the partner-level integration, our app is able to control TV functions otherwise out of reach for external players, such as turning the TV panel off at a scheduled time to save power. It’s also possible to lock down the device further by disabling remote control from our web portal so that the device can’t be switched to another input source (safety lock).

Before you begin Go to start for Tizen APP

There are a couple of things you need to do before you can start loading your Samsung SmartTV with digital signage, please follow these steps.

  • Select your language
  • Select display orientation (you can change it later via a web portal)
  • Set auto-power off to “off”
  • Connect to the Internet (Wired or WiFi)
  • Set the date and time
Getting Started - Step 1 - Sign up

Sign up at my.playsignage.com

Go sign up at playsignage.com, using Facebook, Google, Microsoft, or simply a username and password.

Getting Started - Step 2 - Connect your player

Power on the TV

Power on the TV and make sure you have followed the instructions above in the chapter Before you begin.

Getting Started - Step 3 - Download

Install our APP

Select URL launcher and enter the following URL: https://t.playsignage.com

 

Getting Started - Step 4 - Link your screen

Link the APP

Log in at my.playsignage.com, then go to Screens, hit Add screen, and use the code from the TV to link the APP to your account.

Getting Started - Step 5 - Design your content

Design your content

Go to Playlists, hit Create Playlist, and design your content.

Getting Started - Step 6 - Link playlist

Link your playlist

Go to Groups & Schedules, pick your playlist in the group’s base playlist and move your screen to the group.

Launch APP on startup Go from Auto-Launch to start for Tizen APP

Launching the APP on startup is not on when you first install our APP. If you want the APP to launch after a power outage or simply when you power on the player go to my.playsignage.com, Screens, open the settings for the screen, and toggle on Launch APP on startup.

Compatible devices Go from Compatible to start for Tizen APP

Please beware that the Samsung Smart Signage Platform (SSSP) is a special series and it is not to be confused with the Samsung Tizen TVs sold for consumer home use. Our Tizen app will run on SSSP 6 compatible devices from the following series:

FAQ Go from FAQ to start for Tizen APP

I get Unable to connect to the server

Make sure that the device time is correct and it’s connected to the Internet.

I got my screen linked, what next?

We recommend checking out our 5-minute video guide on getting started, it covers most of the basics.

Why my 4K Samsung TV is running at 1920×1080?

Samsung’s 4K devices run apps in full-HD resolution (1920×1080), but their video player is capable of 4K playback, this means the 4K videos you add to your playlist will be played in 4K resolution. This is how their TV’s architecture is set up and we can not have our app (or any other 3rd party app) in 4K.

Why aren’t the home/consumer Tizen TVs supported?

The primary reason is that the regular Tizen TVs don’t support auto-starting an application, this feature is very essential to recover after power outages or in case the app crashes. In addition, the home TVs lack the ability to screenshot, control display on/off times, and reboot and the built-in hardware (processor/memory/graphics) is not as powerful as in the SSSP series devices.

How to expand the storage?

You can expand the storage with a USB memory stick, simply plug it in and press the “tools” key on the remote. It will open up a menu and at the bottom, you will find the option to select which storage to use. By default, the internal storage is selected, navigate to the new option (likely called USB /dev/sda) and select it. This will cause our player app to write all of its files there, if you had already linked a screen, you will have to link it again as the data is now stored on the USB drive instead.

Do the colors in the screenshot look slightly off?

Not to worry, your TV is showing colors correctly! It’s a known issue in the Tizen platform that the colors in the screenshot appear darker than they actually are.

Why is the video flickering?

One limitation of the Tizen platform is that it can not have overlapping video elements, if you have designed your playlist in a way where two videos overlap, this will cause it to flicker.

Can I remote access my Samsung Tizen TV?

You can remote access your Samsung Tizen TV using MagicInfo.