About
Think of Audit Log as a security journal for your account. It records actions such as logins, password or email changes, and (on the team side) content and team changes like playlists, groups, members, and screens. Each entry includes details that help you investigate: what happened, which user did it, IP address, country, browser, and time.
Our Audit Log for digital signage works much like an audit trail.
Get Started
You need
- Access to https://my.playsignage.com (signed in)
- An Ultimate subscription to see the log entries
- For the full Team Log, the Owner, SuperAdmin or Admin role (members see a more limited view)
Open Audit Log
Step 1 — Go to your account menu
- Sign in at https://my.playsignage.com
- In the lower-left corner of the sidebar, click your name. Your role is shown under the name (for example, Owner).
Tip: The menu at the top of the sidebar (team name dropdown) is for switching teams (Create New Team, team names). That is not where Audit Log lives.
Step 2 — Choose Audit Log
In the profile menu, click Audit Log (shield icon).
TEAM LOG vs USER LOG
Use the tabs under the blue header.
TEAM LOG
TEAM LOG is the team’s activity history — screens, content, and team management.
Examples of what you may see (depending on what your team has done):
- Who created or edited a playlist
- Who edited a group
- Who invited a team member
- Who published to a screen
- Other team and content actions
Who can see what
- Owners and Administrators can see actions across the team
- Members typically see only actions they performed themselves
USER LOG
USER LOG is private to you. Only you see it. It focuses on your user account security events, such as:
- Login attempts
- Email changes
- Password changes
- Related account security actions
Entries include the timestamp and the IP address of the computer where the action happened (and the browser and location when available).
Why you might not see older entries
Audit Log was added in April 2020. Actions before that date were not collected, so they will not appear.
What Audit Log is not
- It is not a live screen preview or playlist editor
- It does not replace Analytics (usage/performance) or Alerts (notifications)
- On plans other than Ultimate, you can open the page, but you won’t see any entries until you upgrade
- In the current UI there is no separate export, search, or date-filter control on the Audit Log page itself — you review the log in the app under TEAM LOG / USER LOG
Options
User Audit Log
The user audit log contains the history of actions related to your user account. Only you can see it. You’ll be able to find out about login attempts, email changes, password changes, and more, complete with the exact timestamp and IP address of the computer from which the action was performed.
Team Audit Log
The team audit log displays events related to your screens and your content. You’ll be able to see things like who created what playlist, edited what group, invited which member, published which screen, and much more. What you see also depends on your role in the team. Members see only the actions they performed themselves, while administrators and owners see the actions of the entire team.
FAQ
Why can’t I see entries before April 2020?
We added this functionality in April 2020; we did not collect actions before that.
