Library

Images

• .png (Portable Network Graphics) – Recommended file format for computer-generated graphics, supports transparency.
• .jpg .jpeg .jfif (Joint Photographic Experts Group) – Recommended file format for photos.
• .gif (Graphics Interchange Format) – Animated GIFs are supported! If you don’t use animation, we recommend using .png or .jpg files instead, as .gif files can only have up to 256 colors, so their quality is not as good.
• .webp (WebP) – An image format developed by Google to supersede PNG and animated GIF files with better compression. Most browsers have supported WebP files for several years, with Safari finally adding support in version 14 in Big Sur.
• .avif (AV1 Image File) – A newer image format based on the open-source AV1 video format. .avif files are converted to .webp.
• .heic .heif (High-Efficiency Image File Format) – Since iOS 11, Apple uses .heic as the default format for photos. We automatically convert .heic and .heif files to .webp.
• .tif .tiff (Tag Image File Format) – Files are automatically converted to .jpg.
• .svg (Scalable Vector Graphics) – Recommended file format for vector graphics as they don’t lose quality when enlarged. JavaScript and CSS keyframe animations inside SVG files are not supported.
• .eps (Encapsulated PostScript) – files are automatically converted to .png, and transparency is maintained.
• .ai (Adobe Illustrator) – Modern Illustrator files are automatically converted to .png files.

Video

• .mp4 .m4v – Recommended file format (H.264 or H.265 encoding recommended). If the video bit rate is more than 8 Mbit/s, the video is automatically converted to a lower bit rate. A video with a bit rate of 8 Mbit has 1 Megabyte (1 byte = 8 bits) per second of video, so a 10-second clip is 10 megabytes, and so on. Your videos should take up less than 1 megabyte per second. NB! 4K videos are not converted to a lower bit rate.
• .3g2 .3gp .3gpp .avi .dv .flv .m2ts .m4v .mkv .mov .mp4 .mpeg .mpg .mts .mxf .ogg .swf .vob .webm .wmv – Files are automatically converted to .mp4 videos.

Presentation (PowerPoint, Keynote, LibreOffice Impress)

• .ppt .pptx .key .odp – Each slide in the presentation is converted to a .png image at 1920 x 1080 resolution (1080 x 1920 for portrait presentations). Unfortunately, animation effects are lost, because our software is not a PowerPoint player and can’t support the proprietary features of these tools. If you design the slides in our editor, you can animate elements as well.
• Presentations from Google Slides can be embedded with our Website plugin – see the Google Slides guide.
• Presentations hosted in a storage solution (Google Drive, Dropbox, HTTP server) can be embedded with our Website plugin using web-based file viewers – see the Office documents guide.

Fonts

• .woff / .woff2 (Web Open Font Format) – Recommended file format for fonts.
• .ttf (True Type Font)
• .otf (Open Type Font)

Audio

• .mp3 – Recommended file format for audio.
• .ogg
• .m4a
• .wav (Waveform Audio File Format)
• .flac (Free Lossless Audio Codec)

Portable Document Format (PDF)

• .pdf – Each page in the file is converted to a .png image at 1080 x 1920 resolution (1920 x 1080 for landscape documents). You can also use the Website plugin to display the PDF directly from a web URL.

Documents (Word, Pages, LibreOffice Writer)

• .doc .docx .pages .odt – Each page in the file is converted to a .png image at 1080 x 1920 resolution (1920 x 1080 for landscape documents).
• Documents from Google Docs can be embedded with the Website plugin – see the Google Docs guide.
• Documents hosted in a storage solution (Google Drive, Dropbox, HTTP server) can be embedded with our Website plugin using web-based file viewers – see the Office documents guide.

Spreadsheets (Excel, Numbers, LibreOffice Calc)

• .xls .xlsx .numbers .ods – Each page in the file is converted to a .png image with a transparent background.
• You can show spreadsheets from Google Sheets with the Website plugin – see the Google Sheets guide.
• Spreadsheets hosted in a storage solution (Google Drive, Dropbox, HTTP server) can be embedded with our Website plugin using web-based file viewers – see the Office documents guide.

Archives (Zip files)

• .zip – All supported files from the zip archive are converted into assets. The folder structure inside the zip archive is not preserved; all files are extracted to the same directory (flat) where the zip is uploaded.

Yes. Files are added to a queue that does the work in the background.

We don’t limit how many files you can store, but we expect users not to abuse this. We monitor storage use to detect abuse.

The maximum size of one file is 3 GB. PDF files, presentations, and documents can contain up to 50 pages; larger files should be split before uploading.

Yes, you can replace files directly in the playlist. Open your playlist, find the slide using the file you want to replace, click the file, then click Replace Asset. Learn more in Images.

Go to your library, hover over one or more files, select the files you want to move, click Cut Selected, open the destination folder, and click Paste Asset(s).

Yes. Go to the library and click a file. In the top left, you’ll find Asset is used in (…) Playlist(s). Expand this section to see where the file is used. It only appears if the file is used in one of your playlists.

Yes. You can access your Google Drive files directly in your library. This way, you don’t have to download files to your computer and then upload them to your library at my.playsignage.com.

Learn more about Google Drive.

Splitting a PDF file is simply printing a range of pages as a new PDF. For example, open the PDF file in Chrome, print it (Ctrl/Cmd + P), choose Save as PDF and select the pages 1–50. Then repeat with pages 51–100, and so on.

When you upload a .zip archive, we try to convert all files in the archive. For unsupported file types, you will see a notification; however, for the supported file types on this page, there are some limitations:

• Apple office files (.key, .numbers, .pages) are not processed. You can unpack the archive and upload these files one by one
• Office files (.ppt, .pptx, .odp, .doc, .docx, .odt, .xls, .xlsx, .ods) larger than 100 MB are not processed; upload them one by one instead. This is because an archive with many large office files often hits the conversion time limit.

Cross-Origin Resource Sharing is required because our web-based editor is hosted on the domain my.playsignage.com, and it uses the HTML5 canvas element. Browser security requires that images loaded into the canvas must come from the same domain (my.playsignage.com). If the image is not on the same domain, the image HTTP response must have CORS headers present.

• Enable CORS on NGINX
• Enable CORS on Apache
• Enable CORS on IIS7
• Other web servers

You can paste the URL of a file; this way, you don’t have to download it to your computer first. Our server will download the file directly, and a copy of the file will be stored in your Library. This way, even if the original file is no longer available (maybe it was removed by the owner), you can still use it. The maximum file size is 200 MB. If the file is larger, download it to your computer and upload it instead.

This setting makes sure your files are never bigger than 4K. If you have screens with a higher resolution than 4K, you need the original files, so turn it off. If all your screens are HD or 4K, it’s better to match the content to them by keeping it on.