About
The Billing page is where you manage your subscription, payments and invoices: update your credit card, switch between monthly and annual billing, see past invoices and download account statements. Find it at my.playsignage.com/billing.
Get Started
Account Statement
Account statements provide a complete overview of all transactions, invoices, and payments associated with your Play Digital Signage account.
You can download your account statements directly from the billing page at my.playsignage.com/billing. These statements are useful for bookkeeping, expense tracking, tax documentation, and financial reconciliation.
How to download an account statement:
- Log in to your Play Digital Signage account.
- Go to my.playsignage.com/billing.
- In the transaction and invoice history section, locate the Download Statement button.
- Select the desired time period and download the statement.
Statements are available in PDF format and include a clear summary of charges, payments, and outstanding balances.
FAQ
Is it only the owner who can see invoices, update the credit card, and change billing information?
No. You can give a member the SuperAdmin role. A SuperAdmin can do everything an owner can, except transfer ownership of the team, and can access my.playsignage.com/billing.
Can I downgrade my subscription?
Yes. If you downgrade, say from Pro to Essential, you’ll lose access to some advanced features you may have been using. This includes features like Slide Conditions, Tags, Shuffle, Content Synchronization and others that are only available on higher plans.
What payment methods and currencies do you accept?
We accept all major credit cards, ACH, wire transfers (including international wire transfers from outside the U.S.) and checks.
We accept local wire transfers in all the currencies we support: USD, AUD, CAD, NZD, GBP and EUR.
Can I stop my subscription mid-month?
Yes, on monthly billing you can stop whenever you like. There is no lock-in, and since monthly billing is per hour, you only pay for what you’ve actually used. For instance, if you had a screen linked for 100 hours in a month, we only charge you for those 100 hours. Annual billing is paid a year ahead.
Can I pay without having a credit card?
If you change your subscription to annual billing (paid a year ahead, 10% off), the system will generate an invoice that also has bank transfer details on it in the local currency (USD, AUD, CAD, NZD, GBP, EUR). Instead of adding a credit card, you can pay the invoice by bank transfer. Please include the invoice number in the reference so that our system can automatically match the payment and mark the invoice as paid; otherwise, the processing needs to be done manually and will take longer.
Monthly billing (post-paid) can only be paid by credit card, because the amount depends on how many hours your screens were linked that month.
How do you calculate how many hours I’ve had my screens linked?
On monthly billing, a month has on average 720 hours (24 hours × 30 days). With Pro at $12 per screen per month, the hourly price is about $0.0167 ($12 ÷ 720 hours). For example, if you link a screen for 24 hours, you are charged about $0.40 (24 hours × $0.0167). Essential and Ultimate use the same formula at their own prices; see how billing works for the prices in your currency.
