About
The Billing page is where you manage your subscription and payments: change your plan, switch between monthly and annual billing, update your credit card, see invoices and download account statements. Find it at my.playsignage.com/billing. The owner and SuperAdmins can open it.
Get Started
Everything here is on Billing.
Change your plan or billing period
- On Billing, choose another plan, or switch between monthly and annual billing
Annual billing is paid a year ahead, with 10% off. Moving to a lower plan turns off features from the higher one (see FAQ).
Update your credit card
- On Billing, update the credit card details
Pay by bank transfer
- Switch to annual billing
- Pay the invoice by bank transfer in your currency, with the invoice number as the reference, so it’s matched automatically
Download an account statement
- On Billing, in the transaction and invoice history, click Download Statement
- Choose the period and download the PDF
It lists all charges, payments and what’s still open: handy for bookkeeping and taxes.
FAQ
Payments
Which payment methods and currencies do you accept?
All major credit cards, ACH, wire transfers (also international) and checks. Local wire transfers in USD, AUD, CAD, NZD, GBP and EUR.
Can I pay without a credit card?
Yes, with annual billing: the invoice has bank details in your currency. Put the invoice number in the reference so it’s matched automatically. Monthly billing is paid afterwards by credit card, because it depends on the hours your screens were linked.
How do you count the hours?
A month has about 720 hours (24 × 30). With Pro at $12 per screen per month, an hour is about $0.0167, so a screen linked for 24 hours costs about $0.40. Essential and Ultimate work the same at their own prices; see how billing works.
Your subscription
Can I stop in the middle of a month?
Yes, on monthly billing, whenever you like. There’s no lock-in: you pay per hour, so a screen linked for 100 hours costs 100 hours. Annual billing is paid a year ahead.
Can I move to a lower plan?
Yes. Going from Pro to Essential, for example, turns off features like Slide Conditions, Tags, Shuffle and Content Synchronization.
Is the owner the only one who can manage billing?
No. Give someone the SuperAdmin role: they can do everything the owner can except transfer the ownership, including Billing.
