Support

​What is the image plugin?

Image is a plugin enabling you to add images of different formats to your digital signage content.

Watch the demo in our preview player.

 

Options

  • Color – This option is only displayed for SVG files. Open to change the base color on your SVG file. (Only works on SVG’s with one color).
  • Layer – Move your image or photo up or down your layers
  • Rotate – Change image rotation on the canvas
  • Opacity – Change image transparency
  • On click jump to – Assign a slide that is played when the user clicks or taps on the image, works as the button plugin.

Adding SVG files gives you the option of changing the color of the image (Only .svg). If you for example add use one of our templates that has SVG’s you can easily change color on all the images.

FAQ

Which file types are supported?

We support most formats, Supported file types (Also see below for GIF limitations).

What is the recommended file type?

In general, photos should be in JPG format and computer-generated graphics with transparency should be in PNG format. SVG (Scalable Vector Graphics) files are also a great choice if you have files in that format because of vector graphics scale without losing quality.

What is the recommended image resolution in pixels?

The best resolution for images depends on which kind of TV and player you are using. Most commonly images in full HD format (1920×1080) will be sufficient, however, if you have a 4K (3840 × 2160) setup, then you should use images in 4K resolution for the most optimal quality.

We don’t recommend using higher resolution images than your setup capability. If your TV is capable of 1920×1080 pixels, using a large  4K (3840 × 2160) image will only make it more difficult for the player to load and render as it has 4 times the pixels and needs to be down-scaled, thus slowing down your player device. The same reasoning can be applied for images that you’re not using in full screen – if your image only takes up a quarter of the space on the canvas, you should use (roughly) equivalent resolution.

My GIF animation is not showing?

The GIF files will only show the first frame, unfortunately, this is a technical limitation in our chosen framework. If possible, we recommend exporting the animation as a .mp4 movie instead and embed it as a video. Another alternative would be to use a website widget to link to the GIF file on the Internet, but the website plugin will display the GIF in the original size, so it’s not scaled.

The image has changed upon uploading

Our service will automatically try to optimize the image to reduce the file size – this is to keep our storage space low and also make the service faster as smaller files load faster. PNG lossless files that have no transparency (alpha channel) are converted to lossy JPG format, but we try to keep the loss in quality as little as possible.

If your image is larger than 4K resolution 3840 × 2160 (or  2160 x 3840 for portrait images), it will be automatically scaled down to 4k resolution while maintaining an aspect ratio. This is because there is no practical use for gigantic images and they can potentially crash entry-level players with limited RAM.

Cropping images

There can be several reasons why you would want to crop an image or a photo. Perhaps you only need a portion of a photo or maybe your images are very large and you want to optimize them for your player.

We now also support the circular image cropping right in the editor.

Emoji

Spice up your signage with the emojis we all know and love! You can choose between over 200 different emojis 🤩

Emoji Overview

Options

  • Layer – Move your image or photo up or down your layers
  • Rotate – Change image rotation on the canvas
  • Opacity – Change image transparency
  • On click jump to – Assign a slide that is played when the user clicks or taps on the image, works as the button plugin.

Note, the used Emoji’s can look different depending on the player’s operating system, below are a couple of examples of how some of them look different based on the operating system.

Emoji Overview