Support

How does it work?

Library is where all your files are kept, you can use these files when designing slides or adding background music to playlists. Files can be either uploaded directly to our servers or by pasting a web URL of the file. You can also create folders to organize the files better.

FAQ

What is the storage limit?

We don’t limit how much files you can store, but rather expect the users not to abuse it. We do monitor it so we can detect abuse use of the free storage offer.

How big files can I upload?

The maximum size of one file can be up to 2 GB. PDF files, presentations and documents can contain up to 50 pages, larger files should be split before uploading.

How to move files between folders?

When you enter multi-select mode, an option to cut files appears. After you cut the files, navigate to folder where you want to past the files.

 

How to delete files?

When you enter multi-select mode, the button to remove files appears. If the files is being used in a playlist, you’ll be prompted to remove the file from the playlist as well. If you select yes, the file will be removed from the slide it was on, but the slide itself will remain in the playlist.

 

How to split PDF files? 

It is actually very easy to split PDF files, it is essentially printing a range of pages as a PDF. In this example we’ll be using Chrome to open the PDF file and then printing the page (Ctrl/Cmd + P shortcut) and selecting a page range of 1 – 50. Then repeat the process with 51-100 and so on.

Splitting and truncating PDF files

File in zip archive is skipped?  

When you upload a .zip archive, only image files are processed, other files are skipped. If the zip archive contains files otherwise supported by our service (video, pdf, excel, etc…), you should unpack the zip archive in your computer and upload unpacked files instead.

Supported file types

  • Images

    • .png (Portable Network Graphics) – Recommended file format for computer generated graphics, supports transparency.
    • .jpg .jpeg .jfif (Joint Photographic Experts Group) – Recommended file format for photos.
    • .gif (Graphic Interchange Format) – Animated GIF’s are supported! If you don’t use animation, we recommend using .png or .jpg files instead as .gif files can only have up to 265 colors, therefore their quality is not as good.
    • .heic (High Efficiency Image File Format) – Starting IOS 11 Apple is using heic as the default format for pictures, we’ll automatically convert .heic files to .jpg.
    • .tif .tiff (Tag Image File Format) – Files are automatically converted to .jpg.
    • .svg (Scalable Vector Graphics) – Recommended file format for vector graphics as they don’t lose quality when enlarged. JavaScript and CSS keyframe animations inside SVG files are not supported.
    • .eps (Encapsulated PostScript) – Files are automatically converted to .png, transparency is maintained.
  • Video

    • .mp4 .m4v – Recommended file format (h.264 or h.265 encoding recommended). If the video bitrate is more than 8Mbit/s, the video is automatically converted to lower bit-rate. A video with a bit-rate of 8Mbit has 1 Megabyte (1 byte = 8 bits) per running second of video, so a 10 second clip is 10 Megabytes and so on. Your videos should take up less space than 1 Megabyte per running second. NB! 4K videos are not converted to lower bit-rate.
    • .3g2 .3gp .3gpp .avi .dv .flv .m2ts .m4v .mkv .mov .mp4 .mpeg .mpg .mts .mxf .ogg .swf .vob .webm .wmv – Files are automatically converted to .mp4 videos,
  • Presentation (PowerPoint, Keynote, LibreOffice Impress)

    • .ppt .pptx .key .odp – Each slide in presentation is converted to a .png image at 1920 x 1080 resolution (1080 x 1920 for portrait presentations). Unfortunately animation effects are lost because our software is not a PowerPoint playback tool and we can’t have the support for proprietary functionality these tools have. If you design the slides in our editor, you can animate elements as well.
    • Presentations from Google Slides can be embedded with our website plugin – see guide.
  • Fonts

    • .woff / .woff2 (Web Open Font Format)– Recommended file format for fonts.
    • .ttf (True Type Font)
    • .otf (Open Type Font)
  • Audio

    • .mp3 – Recommended file format for audio.
    • .ogg
    • .m4a
    • .wav (Waveform Audio File Format)
    • .flac  (Free Lossless Audio Codec)
  • Portable Document Format (PDF)

    • .pdf – Each page in the file is converted to a .png image at 1080 x 1920 resolution (1920 x 1080 for landscape documents). You can also use website plugin to display the file directly from a web URL.
  • Documents (Word, Pages, Libreoffice Writer)

    • .doc .docx .pages .odt – Each page in the file is converted to a .png image at 1080 x 1920 resolution (1920 x 1080 for landscape documents).
    • Documents from Google Docs can be embedded with website plugin – see guide.
  • Spreadsheets (Excel, Numbers, LibreOffice Calc)

    • .xls .xlsx .numbers .ods – Each page in the file is converted to a .png image with transparent background.
    • You can Spreadsheets from Google Sheets using the website plugin.
  • Archives (Zip files)

    • .zip – Only image files from zip archive are converted into assets, other file types are skipped. The zip archive folder structure is not preserved, all files are extracted to same directory (flat) where zip is uploaded.

Download from a URL

You can paste the URL of a file, this way you don’t have to download it to your computer first. Our server will download the file directly and a copy of the file will be stored in your library, this way even if the original file is no longer available (maybe it was removed by the owner), you can still use it. The maximum file size is 200 MB, if the file is larger, you should download it to your computer and upload instead.

Custom fonts

Custom Fonts are a big part of brand identity. In this tutorial, you’ll learn how to upload and use your Custom Fonts in Play Digital Signage content.

We support fonts in .woff.ttf and .otf file format. If your font file is in some other format, you can try using an online font converter (for an example http://www.freefontconverter.com/). However, beware that on rare occasions converting fonts from one format to another can result in malformed font files.

Our content management system treats fonts as any other files, so simply upload the .woff, .ttf or .otf file to the library. Once the file has been uploaded, you can start using the font in 2 ways:

Assets dialog

By selecting the font from the “Assets” dialog in the editor, a new text element will be created on canvas with that font selected.

Custom fonts via assets dialog

Drop-down selection

When you’ve uploaded your font, all font selection drop-downs will include the uploaded font option appended to the bottom of our default font selection.

Using your custom font

Private files

Normally when a file is uploaded directly or added via the “Public URL” option, it will be processed by our server and stored on the Internet, so that your browser and player device can load it as long as there is Internet connection. Our server obfuscates the file URL and makes it virtually impossible to guess in an attempt to hide it from others, but sometimes this can go against a company policy. If your organization stores files in a private file server, you can use these files without uploading them to our servers and thus exposing them to the Internet.

You can add a private file by going to the library, clicking “From URL” button and selecting “Private file” tab.

Key differences

+  Files will never leave your premises.
+  You can use large files without restrictions (our server has a 2 GB upload limit).
Supports following formats: .gif, .jpg, .jpeg, .png, .webp, .mp4, .m4v (other file types, such as .pdf, .mov or .doc require conversion in our servers).
  Our support team can not help you if we can’t load the files.
  Files are not processed by our server, therefore they are also not optimized for player devices (make sure not to use enormous files).
  You can only use the editor and players while you are connected to the private network where the files are.

Prerequisites

  • The files must be served over HTTP protocol
  • The file server must enable CORS requests (Must return header Access-Control-Allow-Origin with value *).
  • If you plan on using files greater than 25 MB with our Chrome extension player, the server must also expose Content-Range header (Access-Control-Expose-Headers with value Content-Range)

FAQ

Why is CORS needed? 

Cross-Origin-Resource-Sharing is required because our web based editor is hosted on a domain my.playsignage.com and it is using html5 canvas element. Browser security requires that images loaded into the canvas must come from the same domain (my.playsignage.com). If the image is not on the same domain, the image HTTP response must have CORS headers present.

How to enable CORS?