Support

Pricing & Billing

One of the cornerstones of Play Digital Signage is the simple and transparent pricing model. In this article, you’ll find everything you need to know about Play Digital Signage pricing.

Pricing Go to start from pricing

Annual

(Prepaid)

$12/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Annual

(Prepaid)

€10/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Annual

(Prepaid)

AU$17/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Annual

(Prepaid)

NZ$18/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Annual

(Prepaid)

CA$15/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Annual

(Prepaid)

£9/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Quarterly

(Prepaid)

$16/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Quarterly

(Prepaid)

€14/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Quarterly

(Prepaid)

AU$22/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Quarterly

(Prepaid)

NZ$23/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Quarterly

(Prepaid)

CA$20/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Quarterly

(Prepaid)

£12/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice that you can pay by credit card, wire, or check

Monthly

(Postpaid)

$18/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice and pull the money directly from your credit card

Monthly

(Postpaid)

€16/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice and pull the money directly from your credit card

Monthly

(Postpaid)

AU$17/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice and pull the money directly from your credit card

Monthly

(Postpaid)

NZ$28/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice and pull the money directly from your credit card

Monthly

(Postpaid)

CA$23/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice and pull the money directly from your credit card

Monthly

(Postpaid)

£13/Monthly

 

All features
Unlimited plugins
Unlimited storage
Unlimited traffic
Unlimited users
100% cloud-based

We send you an invoice and pull the money directly from your credit card

Free Trial screens Free Trial Screens

Everybody gets ten free trial screens for testing – that means you can link 10 free trial screens to your account at any time. When you are ready to go live with your free trial screens you simply update them to production. Production screens are 16 EUR18 USD26 AUD28 NZD14 GBP per screen.

Billing Go to start from Billing Link to billing

We start charging for screens starting when you change the status of your screen from Trial to Production. We are fans of the “pay what you use” policy and designed our billing system around this principle (also known as metered billing). Behind the scenes, the billing calculator measures how many hours each screen was linked to your account. That means you can link a screen with your account only for one hour, and you’ll be charged only for one hour as well.

Here is an example invoice of a customer who has 2 screens and links 3rd screen mid-month. The invoice outlines exactly the usage of what he pays for.

In other words, If you link a screen for 30 hours, we won’t charge you for a full month’s usage, just the 30 hours you actually used the screen, nothing more!

The system charges you for the screen from the moment you link it to your account to the moment you unlink (remove) the screen from your account.

Postpaid Payment Plan Go to start from credit card

Postpaid means you are paying after a given billing period. This way we only charge you for the screens you had linked to your account in that billing period.

Every first day of the month we run our billing for all postpaid customers. We send out a PDF invoice to the recipients you have registered on your accounts billing page.

Credit Card

The same day as you receive our invoice we charge your credit card using Stripe (Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure.) Keep in mind, that when using a credit card you are paying for the services used in the previous month.

Wire, Check, and International Transfer

If you prefer to pay with wire, check, or international transfer all the information you need can be found on the invoice itself. Payment terms are also listed on the invoice. Make sure to add the invoice # as a reference.

This payment option can only be activated by contacting us.

Options

  • Payment terms: 7 days
  • Currency: USD, EUR, AUD, GBP, NZD, and CAD

Prepaid Payment Plan Go to start Link to invoice-based billing

As the name suggests, the prepaid plan means purchasing screen licenses for the future, this means making a longer-term commitment to a fixed amount of screen licenses. A prepaid payment plan is a good option if your digital signage setup is stable and you are not planning on adding or removing screens within the billing cycle.

We invoice a fixed amount of screens regardless of how many screens are actually linked with the account.

Credit Card

The same day as you receive our invoice we charge your credit card using Stripe (Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure.) Keep in mind, that when using a credit card you are paying for the services used in the previous month.

Wire, Check, and International Transfer

If you prefer to pay with wire, check, or international transfer all the information you need can be found on the invoice itself. Payment terms are also listed on the invoice. Make sure to add the invoice # as a reference.

Options

  • Payment plan: Monthly, quarterly, and yearly. (better discounts with longer-term commitment)
  • Payment terms: 7 days, 14 days, and 30 days (Depending on the
  • Currency: USD, EUR, AUD, GBP, NZD, and CAD

Updating your billing details Go to start Link to billing details

The billing page is accessible only to team owners, read more about team roles. Before you can add a credit card you will need to update your billing details. Click on your profile name, then click on billing (Only the owner of the team can access the billing page).

Make sure you fill in all the required information. In (1) you can add additional invoice recipients.

Billing Details

Adding a credit card

Adding a credit card is easy, start by adding your card # (2), expiration date (3), and CVC # (4), then accept our terms and conditions (1) and hit Add card (5)

Adding a credit card

This is how it should look when you have added your credit card correctly. You will not be able to see the whole credit card # (1), this is normal. If you have more than one screen you will not be able to remove (2) your current credit card. Also, you can not remove (2) a credit card when you need to replace it with a new card, go to Updating your credit card.

Your credit card

Updating your credit card

Credit cards do expire, so you might need to update your credit card. Start by adding your card # (2), expiration date (3), and CVC # (4), then accept our terms and conditions (1) and hit Update card (5)

Updating your credit card

When you have updated your credit card successfully only one credit card will be visible in your account.

Credit card updated

 

FAQ Go to start from FAQ

Do you have discounts for non-profits? Link

We offer better pricing for all non-profit organizations, to apply you need to do the following:

  • Update your billing information.
  • Send an e-mail to [email protected] with the following information:
    • Your 501C form. (If you’re not located in the US, any other English documentation/certification that would prove non-profit status)
    • How many screens do you plan to have?
    • Preferred payment cycle (monthly / quarterly / annually) – in case you want invoice-based billing (credit card billing is done on a monthly basis only).

How do I change to invoice-based billing? Invoice Based Billing

Go to your billing page, make sure you have filled out all your billing information, and then click Change Subscription. You will need to input how many screens you need when you want the subscription to change, and the billing period. When you click Calculate, you will see your new price per screen.

What happens if my card is declined?

When we invoice you, on the last day of the month, we charge your credit card. If the payment does not go through we try again on the 3. day and then again on the 6. day. If none of the attempts worked we would reach out to you to resolve the issue. If the issue does not get resolved we block the account and remove any screens added to the account.

Do you charge me if my screens are in the Standby group?

Our system invoice the number of linked screens, so if you have 10 linked screens we invoice you 10 screens. Keep in mind that even though your screen is in the Standby group it’s still linked and we will invoice the screen. The same goes for screens that are offline, if the screen is linked to your account we will invoice it or them.

My screens have been offline for a month, can you credit me?

You should know that all screens linked to your account will be invoiced, even though your screens are offline. It is your responsibility to make sure the invoice is sent to the appropriate recipients and that there are actions taken on the invoices we send out. You are always welcome to reach out at [email protected], but we usually do not credit screens already invoiced.

How do I delete my credit card?

There are two things you need to pay attention to before being able to delete your credit card. You need to delete the screens in the account and then wait until the billing period is over.

Can I update my credit card?

Yes, go to the billing page and update your credit card.

What happens if my card is declined?

When we invoice you, on the last day of the month, we charge your credit card. If the payment does not go through we try again on the 3. day and then again on the 6. day. If none of the attempts worked we would reach out to you to resolve the issue. If the issue does not get resolved we block the account and remove any screens added to the account.

How do I suspend invoicing?

You need to delete a screen to remove it from your invoicing. Keep in mind that we charge per hour, so if you remove a screen halfway in a month we only charge half a month. More about pricing: Charged per hour

How exactly do you charge per hour?

This answer is only applicable to credit card billing.

On average a month has 720 hours (24 hours * 30 days).
With a screen price of 16€ per month, the hourly price comes down to 16€ / 720 ≈ 0.02€ / hour.

Example: If you link a screen for 24 hours, you will be charged for 24 * 0.02€ ≈ 0.5€.

How exactly do you charge per hour?

This answer is only applicable to credit card billing.

On average a month has 720 hours (24 hours * 30 days).
With a screen price of 18$ per month, the hourly price comes down to 18$ / 720 = 0.025$ / hour.

Example: If you link a screen for 24 hours, you will be charged for 24 * 0.025$ = 0.6$.

How exactly do you charge per hour?

This answer is only applicable to credit card billing.

On average a month has 720 hours (24 hours * 30 days)
With a screen price of 26AU$ per month, the hourly price comes down to 26AU$ / 720 ≈ 0.036AU$ / hour

Example: If you link a screen for 24 hours, you will be charged for 24 * 0.036AU$ ≈ 0.86AU$

How exactly do you charge per hour?

This answer is only applicable to credit card billing.

On average a month has 720 hours (24 hours * 30 days).
With a screen price of 28NZ$ per month, the hourly price comes down to 28NZ$ / 720 ≈ 0.038NZ$ / hour.

Example: If you link a screen for 24 hours, you will be charged for 24 * 0.038NZ$ ≈ 0.93NZ$.

How exactly do you charge per hour?

This answer is only applicable to credit card billing.

On average a month has 720 hours (24 hours * 30 days).
With a screen price of 23CA$ per month, the hourly price comes down to 23CA$ / 720 ≈ 0.032CA$ / hour.

Example: If you link a screen for 24 hours, you will be charged for 24 * 0.032CA$ ≈ 0.76CA$.

How exactly do you charge per hour?

This answer is only applicable to credit card billing.

On average a month has 720 hours (24 hours * 30 days).
With a screen price of 13£ per month, the hourly price comes down to 14£ / 720 ≈ 0.019£ / hour.

Example: If you link a screen for 24 hours, you will be charged for 24 * 0.019£ ≈ 0.46£.