Support

You can find our app in Amazon App Store

Setup Amazon Fire TV

This guide is made for Amazon FireTV Sticks, but depending on your model there might be a slight difference in how they are set up.

When the Amazon FireTV Stick starts up the first time you’ll need to follow the instructions on the screen to set up your Amazon account, connect it to wifi, and so forth.

When the Amazon FireTV Stick has been set up you need to find, download, and install our app. There are several ways of doing this.

The first method is usually the easiest – Using the microphone button (Hold it down) you say “Download Play Digital Signage”. Amazon should then find our app for you and you can simply click Download.

When the app has been downloaded and installed you can open the app. The first thing you need to do is accept access to your files and the device location and after that, you simply link it to your account.

The second method requires you to log on to your Amazon account at amazon.com. Search and find Play Digital Signage. On the right side of the page, you want to deliver the app to cloud-only and hit Deliver.

The app will automatically download and install on your Amazon FireTV Stick.

In case you don’t find the app on your Amazon FireTV Stick go to Settings > My Account and click Sync Amazon Content. When you open the app the first time you will be asked to Download, accept access to your files, and the device location and after that, you simply link it to your account.

Linking the Amazon FireTV Stick to your account is easy – Go to your account and enter the 6 digit code you see on the TV, that’s all you need to do.

FAQ

My TV has a USB port, can I use that to power the FireTV stick?

We do not recommend using the USB ports on the TV’s as they’re meant for data transfer and can’t supply as much power as the stick may need. This leads to the device operating in a lower performance mode and can lead to it crashing often.

I got my screen linked, what next?

We recommend checking out our 5-minute video guide on getting started, it covers most of the basics.

How do I set up the display in portrait mode?

See the FireOS section of our portrait guide.

I can not find the Play Digital Signage app on the Amazon app-store?

If our app does not show up in the search, then likely it’s because the device you’re using is not supported. Please beware that the First Generation FireTV stick (released 2014 model AFTM) is not supported.

How do I update the app?

Amazon App store will keep your app automatically up to date. You can also start the update process manually:

  1. Find our app in the Amazon Appstore.
  2. If there is an update available, you will see a button to update the app.

How do I access OPTIONS if I disabled the top menu bar?

In the APP options, you can hide the top menu bar if you for example are running a touch screen. To access the top menu bar, when hidden, you can use CTRL + O for options or CTRL + Q to close the APP.