How to set up portrait digital signage

Portrait digital signage Setting up your screen in vertical mode involves 2 steps: Creating content for portrait mode Configuring player for portrait mode Creating content for portrait mode Since display will be rotated 90 degrees, the aspect ratios are also flipped....

What players are supported?

What players are supported? You can find all supported players right here: https://playsignage.com/players/   Go back to...

Sharing a playlist

Sharing a playlist Outsourcing your digital signage content creation to a colleague or a third party designer while maintaining the control of your screens and their schedules can be done either by sharing your playlists or by adding them to your team. Sharing a...

General troubleshooting

General troubleshooting In general, if you are having problems caused by unexpected events (i.e. power cut), we suggest resetting the player. In the player go to settings Settings and press on Reset screen. In the management application go to Screens and identify the...

Mouse cursor is visible

Mouse cursor is visible after restart Windows Some windows machines have a quirk where cursor is showing after rebooting the player. This can not be fixed by our software as windows does not update mouse cursor location after our app starts, so cursor does not...

Slides don’t cover the entire screen

Slides cover the entire screen Most screens will send resolution and aspect ratio information to our players to automatically make the output fit. However, older screens or off brand displays might not work as expected. Firstly, make is that your playlist aspect ratio...

Transition between slides is slow

Transition between slides is slow Depending on your player & the content of the slides, some transitions might be too performance-intensive to run smoothly. Here’s what you can do to make it smoother: try a simpler transition, like ‘fade’ connect a pointing...

Resetting / disconnecting a player

Resetting / disconnecting a player There are two ways to reset / disconnect a player: In the management panel, go to ‘Screens’ -> ‘Edit Screen’ . Afterwards, press on ‘Remove’ and the screen will be disconnected. Connect a mouse to the player. Go to ‘Settings’ and...

Player doesn’t sync / can’t update playlist

Player doesn’t sync / can’t update playlist Having trouble updating a player? Make sure the screen that doesn’t update is placed in the right group and the current schedule (if any) matches the playlist you’re editing. Secondly, look at the top of your...

Problems connecting to our server from a player

Problems connecting to our server from a player It should take maximum 1 minute to connect to our servers from a player. If more time has elapsed and you are still not connected to our servers, please check your network connection first. If your network connection is...

How to connect the player to a WIFI network?

How to connect the player to a WIFI network? Make sure the player is powered up, that your monitor is on and that you have it on the correct HDMI channel. Switch on your keyboard or your remote controller. When moving the courser on the screen a bar should pop down in...
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