Duplicate account means we can’t offer you a free screen. Our system scans account for similarities on a daily basis, so if you see the “Duplicate Account” message when you try to add a screen, it means our system has linked your account to another account already having free screens. Only one free screen per organization (Terms and Conditions)
If you do not agree?
Sometimes our system can be a bit aggressive and we might mark your account as a Duplicate Account just to make sure. If you do not agree with our decision you need to contact us on our LIVE CHAT or send us an e-mail. Before contacting us you need to make sure your billing information is updated. The first thing we look at is similarities in your content and your corporation name, address, etc., so make sure all information on your billing page has been updated before contacting us.
I have no idea why you link my account to someone else.
The reason could be you’ve created an account in the past, perhaps you forgot about it? It could also be that you work from a shared office facility and one or more other corporations using our platform.
I manage multiple accounts
If you manage accounts for other corporations you’ll get the duplicate account message every time you add an account and therefore no free screens. You need to make sure all accounts have their billing information updated and then you contact us through our live chat.
My wife has an account as do I.
One organization includes a family too, so you could say one free screen per household also. Keep in mind that even so you and your wife have two corporations we can only offer you one free screen.
I have created multiple accounts by mistake.
Okay, no problem. You can easily delete those accounts you don’t need. When done contact us and tell us what account you want as the primary account so that we can move the free screen to that account.