Support

Log in and creating a user

We offer several ways for you to log in to your playsignage.com account. You can use your Facebook, Google, or simply email and password to log on.

Creating a new user Link

If you haven’t yet created an account with us you can do so by going to https://login.playsignage.com and choosing either LOG IN WITH FACEBOOK, LOG IN WITH GOOGLE, or Register Now! in the lower-left corner. If you pick Register Now! you are creating an account using your email and password.

When your login has been created, you’ll need to verify your e-mail address before you access your account. If you can’t find the verification e-mail in your inbox, please check your unwanted, spam, ads, and similar folders.

Billing

Our billing system keeps track of how many screens you have and for how long time those screens have been linked in a billing cycle.

What to expect?

Every first day of the month we run our billing for all credit cards customers. We send out a PDF invoice to the recipients you have registered on your accounts billing page. The same day as you receive our invoice we charge your credit card using Stripe (Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure.) Keep in mind, when using a credit card you are post paying for the services for the previous month.

If you are not using a credit card you will be invoiced every 3, 6, or 12 months. We send out a PDF invoice to the recipients you have registered on your accounts billing page. Payment can be made using a credit card (Go to billing and hit pay), WIRE, Check, or International bank transfer.

What do you need to know?

What happens if my card is declined?

When we invoice you, on the last day of the month, we charge your credit card. If the payment does not go through we try again on the 3. day and then again on the 6. day. If none of the attempts worked we will reach out to you to resolve the issue. If the issue does not get resolved we block the account and remove any screens added to the account.

Do you charge me if my screens are in the Standby group?

Our system invoice the number of linked screens, so if you have 10 linked screens we invoice you 9 screens (One if free). Keep in mind that even though your screen is in the Standby group it’s still linked and we will invoice the screen. The same goes for screens that are offline, if the screen is linked to your account we will invoice it or them.

How do I suspend invoicing?

You need to delete a screen to remove it from your invoicing. Keep in mind that we charge per hour, so if you remove a screen halfway in a month we only charge half a month. More about pricing: Charged per hour

My screens have been offline for a month, can you credit me?

You should know that all screens linked to your account will be invoiced, even though your screens are offline. It is your responsibility to make sure the invoice is sent to the appropriate recipients and that there are actions taken on the invoices we send out. You are always welcome to reach out at [email protected], but we usually do not credit screens already invoiced.

Credit Card

Updating your billing details

Before you can add a credit card you will need to update your billing details. Click on your profile name, then click on billing (Only the owner of the team can access the billing page).

Make sure you fill in all the required information. In (1) you can add additional invoice recipients.

Billing Details

Adding a credit card

Adding a credit card is easy, start by adding your card # (2), expiration date (3), and CVC # (4), then accept our terms and conditions (1) and hit Add card (5)

Adding a credit card

This is how it should look when you have added your credit card correctly. You will not be able to see the whole credit card # (1), this is normal. If you have more than one screen you will not be able to remove (2) your current credit card. Also, you can not remove (2) a credit card when you need to replace it with a new card, go to Updating your credit card.

Your credit card

Updating your credit card

Credit cards do expire, so you might need to update your credit card. Start by adding your card # (2), expiration date (3), and CVC # (4), then accept our terms and conditions (1) and hit Update card (5)

Updating your credit card

When you have updated your credit card successfully only one credit card will be visible in your account.

Credit card updated

 

What you need to know?

How do I delete my credit card?

There are two things you need to pay attention to before being able to delete your credit card. You need to delete the screens in the account and then wait until the billing period is over.

Can I update my credit card?

Please check the guide Updating your credit card.