Support

Log in and creating a user

We offer several ways for you to log in to your playsignage.com account. You can use your Facebook, Google or simply email and password to log on.

Creating a new user

If you haven’t yet created an account with us you can do so by going to https://login.playsignage.com and choosing either LOG IN WITH FACEBOOK, LOG IN WITH GOOGLE or Register Now! in the lower left corner. If you pick Register Now! you are creating an account using email and password.

When your log in has been created, you’ll need to verify your e-mail address before you access your account. If you can’t find the verification e-mail in your inbox, please check your unwanted, spam, ads and similar folders.

Duplicate Account

Duplicate account means we can’t offer you a free screen. Our system scans account for similarities on a daily basis, so if you see the “Duplicate Account” message when you try to add a screen, it means our system has linked your account to another account already having free screens. Only one free screen per organization (Terms and Conditions)

If you do not agree?

Sometimes our system can be a bit aggressive and we might mark your account as a Duplicate Account just to make sure. If you do not agree with our decision you need to contact us on our LIVE CHAT or send us an e-mail. Before contacting us you need to make sure your billing information is updated. The first thing we look at is similarities in your content and your corporation name, address, etc., so make sure all information on your billing page has been updated before contacting us.

What you need to know?

I have no idea why you link my account to someone else.

The reason could be you’ve created an account in the past, perhaps you forgot about it? It could also be that you work from a shared office facility and one or more other corporations using our platform.

I manage multiple accounts

If you manage accounts for other corporations you’ll get the duplicate account message every time you add an account and therefore no free screens. You need to make sure all accounts have their billing information updated and then you contact us through our live chat.

My wife has an account as do I.

One organization includes a family too, so you could say one free screen per household also. Keep in mind that even so you and your wife have two corporations we can only offer you one free screen.

I have created multiple accounts by mistake.

Okay, no problem. You can easily delete those accounts you don’t need. When done contact us and tell us what account you want as the primary account so that we can move the free screen to that account.

Billing

Our billing system keeps track of how many screens you have and for how long time those screens have been linked in a billing cycle.

What to expect?

Every first day of month we run our billing for all credit cards customers. We send out a PDF invoice to the recipients you have registered on your accounts billing page. Same day as you receive the our invoice we charge your credit card using Stripe (Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure.) Keep in mind, when using a credit card you are post paying for the services for previous month.

If you are not using credit card you will be invoiced every 3, 6 or 12 months. We send out a PDF invoice to the recipients you have registered on your accounts billing page. Payment can be made using a credit card (Go to billing and hit pay), WIRE, Check or International bank transfer.

What you need to know?

Only the first screen is free?

Everybody gets one screen for free – that means one screen can be linked to your account at any time. If you wish to try out different platforms, you can remove the screen and link another screen. Starting from second screen, the service costs 18 USD per screen.

I get the notice “duplicate screen”?

Please read this article: Duplicate Screen

What happens if my card is declined?

When we invoice you, last day of the month, we charge your credit card. If the payment does not go through we try again on the 3. day and then again on the 6. day. If none of the attempts worked we will reach out to you to resolve the issue. If the issue does not get resolved we block the account and remove any screens added to the account.

Do you charge me if my screens are in the Standby group?

Our system invoice the number of linked screens, so if you have 10 linked screens we invoice you 9 screens (One if free). Keep in mind that even though your screen is in the Standby group it’s still linked and we will invoice the screen. Same goes for screens that are offline, if the the screen is linked to your account we will invoice it or them.

How do I suspend invoicing?

You need to delete a screen to remove it from your invoicing. Keep in mind that we charge per the hour, so if you remove a screen half way in a month we only charge half a month. More about pricing: Charged per hour

My screens have been offline for month, can you credit me?

You should know that all screens linked to your account will be invoiced, even though your screens are offline. It is your responsibility to make sure the invoice is sent to the appropriate recipients and that there is actions taken on the invoices we send out. You are always welcome to reach out at [email protected], but we usually do not credit screens already invoiced.

Credit Card

If you need more than one screen you need to add a credit card to your account. Only one free screen per organization (Terms and Conditions)

Updating your billing details

Before you can add a credit card you will need to update your billing details. Click on your profile name, then click on billing (Only the owner of the team can access the billing page).

Make sure you fill in all the required information. In (1) you can add additional invoice recipients.

Billing Details

Adding a credit card

Adding a credit card is easy, start by adding you card # (2), expiration date (3) and CVC # (4), then accept out terms and conditions (1) and hit Add card (5)

Adding a credit card

This is how it should look when you have added your credit card correctly. You will not be able to see the whole credit card # (1), this is normal. If you have more than one screen you will not be able to remove (2) your current credit card. Also you can not remove (2) a credit card when you need to replace it with a new card, go to Updating your credit card.

Your credit card

Updating your credit card

Credit cards do expire, so you might need to update your credit card. Start by adding you card # (2), expiration date (3) and CVC # (4), then accept out terms and conditions (1) and hit Update card (5)

Updating your credit card

When you have updated your credit card successfully only one credit card will be visible in your account.

Credit card updated

 

What you need to know?

How do I delete my credit card?

There are two things you need to pay attention to before being able to delete your credit card. You need to delete the screens in the account and then wait until the billing period is over.

Can I update my credit card?

Please check the guide Updating your credit card.